Support

We reply to every email within one business day.

My invite code doesn't work

Codes expire after seven days and can only be used once. If yours has expired or has already been redeemed, ask the person who invited you to generate a new one from the Add Person screen. Codes are not case sensitive, but the dash matters, so enter it exactly as it was sent.

I'm not getting my daily check-in notification

• Open iOS Settings → Notifications → Yello and make sure Allow Notifications is on.
• Check that Focus or Do Not Disturb isn't silencing it at that time of day.
• Open Yello once. Notifications can't be delivered until the app has registered your device.
• If you recently changed time zones, open the app so it can update your schedule.

The check-in arrived at the wrong time

Check-ins fire on the clock of the person receiving them. If you travel, open the app once and your schedule adjusts to your new time zone automatically.

I missed a check-in but I'm fine

Open the app and check in as normal. The alert has already been sent, so it's worth sending a quick message to whoever you check in with to let them know.

How do I change the check-in time or window?

The person receiving the check-ins sets the schedule. On their device: Dashboard → tap the person → Schedule. Changes take effect from the next check-in.

How do I remove someone?

Open their profile from the dashboard and choose Remove. Their account stays active but the connection and all its schedules are deleted.

Billing and subscriptions

Subscriptions are billed by Apple, not by us. To cancel, open iOS Settings → your name → Subscriptions → Yello. Cancelling stops future charges and keeps your access until the end of the period you've paid for.

Refunds are handled by Apple. Request one at reportaproblem.apple.com. If you were charged in error, email us and we'll help you sort it out.

Checking in is always free. Only the person receiving the check-ins needs a subscription.

Restoring a purchase on a new phone

Sign in with the same account, open the subscription screen and tap Restore Purchases. Make sure you're using the same Apple ID that bought the subscription.

Deleting your account

In the app: Account → Delete Account. Everything is removed within 30 days. You can also email support@getyello.app from your registered address.

Still stuck?

Email support@getyello.app with your account email, your iPhone model, and what you expected to happen. Screenshots help.