Terms of Service

Last updated 30 August 2026

1. This agreement, and who it binds

These Terms of Service form a binding contract between you and [LEGAL ENTITY NAME], a [STATE] [ENTITY TYPE] ("Yello", "we", "us"). They govern your use of the Yello mobile application, the getyello.app website, and any related services (together, the "Service").

By creating an account, checking the box presented at sign-up, or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

The Service involves two roles. An Organiser is a person who holds a subscription and asks to be told if someone does not check in. A Member is the person who checks in. Both roles must accept these Terms through their own account before the Service will operate between them. Where these Terms refer to "you", they refer to whichever role applies to you, and to both where the obligation is shared.

Section 15 contains a binding arbitration agreement and a waiver of your right to participate in a class action. It affects how disputes between us are resolved. Please read it. You may opt out of arbitration within 30 days as described in that section.

2. What Yello does

The Service does the following, and nothing more:

• At times an Organiser sets, it attempts to send the Member a push notification asking them to confirm they are alright.
• It records whether the Member responded to that notification within a response window.
• If the Member did not respond within that window, it attempts to send the Organiser a notification saying so.
• It displays this history to the Organiser and the Member.

3. What Yello is not

This section is central to your decision to use the Service, and you acknowledge each of the following:

• Yello is not an emergency service or an emergency response system. It does not contact 911, emergency services, police, fire services, ambulance services, poison control, hospitals, doctors, crisis lines, welfare services, neighbours, building management, or any third party. It will never dispatch help to anyone.
• Nobody is monitoring. No person at Yello reads check-ins, watches for missed check-ins, or acts on them. The Service is entirely automated, and the only output is a notification to the Organiser.
• Yello is not a medical device. It does not diagnose, treat, cure, mitigate or prevent any disease or condition, and it makes no claim to do so. It does not measure, detect or interpret any physiological signal. It is a general wellness and convenience product. Nothing in the Service is medical advice.
• Yello is not a mental health, crisis, suicide prevention or welfare service. It provides no counselling, no assessment and no referral. If you or someone you know is in crisis, contact your local emergency number or a crisis line. In the United States you can call or text 988.
• Yello is not a caregiving, supervision, security or alarm service and is not a substitute for professional care, in-person visits, a medical alert pendant, a monitored alarm, or any regulated service.
• A completed check-in does not mean a person is safe or well. It means only that somebody pressed a button on a device. A missed check-in does not mean a person is unwell. It means only that no button was pressed within the window.

4. The Service depends on things we do not control

Yello is delivered through third-party networks and platforms. The following can each cause a notification to arrive late, arrive out of order, or never arrive, and none of them is within our control:

• Mobile carrier networks, internet service providers, Wi-Fi availability and network congestion.
• Apple Push Notification service, Google Firebase Cloud Messaging, and the Expo push service.
• Device operating systems, operating system updates, background app restrictions, battery-saver and low-power modes, and permission changes.
• Device settings including silent mode, Do Not Disturb, Focus modes, Sleep mode, notification permissions being switched off, and per-app notification settings.
• A device that is switched off, out of battery, out of range, in airplane mode, lost, broken, left behind, or replaced.
• Our hosting, database, messaging and payment providers, and their outages.
• Time zone data, daylight saving transitions, and clock changes on a device.
• Uninstalling the app, signing out, or deleting an account.
• Scheduled or unscheduled maintenance, and interruptions we choose to make.

We do not guarantee that any notification will be sent, delivered, received, seen, heard or acted upon, or that it will arrive at any particular time. We do not guarantee any level of uptime or availability. The Service is provided on a reasonable-efforts basis only.

5. Your responsibilities

You agree that:

• You will not rely on Yello as your only means of knowing whether someone is alright. You will maintain independent arrangements, including direct contact and, where the situation warrants it, professional care or a regulated medical alert service.
• You will call emergency services yourself if you have any reason to believe someone is in danger. You will not wait for a Yello notification, and you will not treat the absence of one as reassurance.
• You will keep your account details, phone number, email address and notification permissions current and working, and you will test the Service periodically to confirm notifications reach you.
• You are responsible for the settings you choose, including check-in times, response windows and alert preferences, and for the consequences of those choices.
• You are responsible for your device, its charge, its connectivity and its notification settings.
• You will not use the Service to monitor anyone who has not agreed to be monitored.

6. Consent of the person being checked on

An Organiser may only invite a Member who has knowingly agreed to take part. By sending an invitation, you represent and warrant that you have that person's informed consent, that you have a legitimate relationship with them, and that you are not using the Service to track, surveil, coerce, control or harass anyone.

Phone numbers and text messages. If you provide a mobile number so that alerts can be sent by SMS, you represent and warrant that the number belongs to you or that the subscriber has given prior express consent to receive automated text messages from Yello at that number, and that you will notify us immediately if that consent is withdrawn or the number is reassigned. You are solely responsible for the accuracy of numbers you enter. You agree to indemnify us for any claim arising from a number you supplied without proper consent, including claims under the Telephone Consumer Protection Act and similar laws. Message and data rates may apply. Reply STOP to stop messages.

A Member may withdraw consent at any time by leaving the connection or deleting their account, and we may act on such a withdrawal without notice to the Organiser.

7. Eligibility, accounts and age

You must be at least 18 years old to create an account. The Service is not directed to children, and we do not knowingly collect personal information from anyone under 13. If we learn that we hold information from a child under 13, we will delete it.

A Member who is between 13 and 17 may take part only where their parent or legal guardian is the Organiser or has given verifiable consent, and that parent or guardian accepts these Terms on the minor's behalf and remains responsible for the minor's use of the Service.

You are responsible for the security of your account and for everything done through it. Tell us promptly at support@getyello.app if you believe your account has been accessed without your permission.

8. Subscriptions, billing and cancellation

Some features require a paid subscription. Subscriptions are sold through the Apple App Store and are governed by Apple's terms as well as these Terms.

• Prices, billing periods and any free trial are shown to you before purchase. You consent to the automatic renewal terms at the point of purchase.
• Subscriptions renew automatically at the end of each period at the then-current price, until cancelled.
• Cancel at any time in your Apple ID subscription settings, at least 24 hours before the end of the current period. Cancelling stops future renewals; it does not shorten the period you have already paid for.
• A free trial converts to a paid subscription unless you cancel at least 24 hours before it ends.
• Payment is charged to your Apple ID account at confirmation of purchase.
• Refunds are handled by Apple under Apple's policies. We cannot issue refunds for purchases made through the App Store.
• We will give you advance notice of any price increase, and it will apply only to periods beginning after the notice.

If a subscription lapses, features that depend on it, including scheduled check-ins and alerts, will stop working.

9. Acceptable use

You will not:

• Use the Service to stalk, surveil, harass, threaten, coerce or control any person.
• Enter another person's contact details without their consent.
• Present the Service to anyone as an emergency service, a medical device, or a monitored alarm.
• Interfere with, overload, probe or attempt to gain unauthorised access to the Service or its infrastructure.
• Reverse engineer, decompile or disassemble the app, except where that restriction is prohibited by law.
• Use the Service in violation of any law, including laws on recording, tracking, communications and privacy.
• Resell, sublicense or commercially exploit the Service without our written permission.

10. Intellectual property

The Service, including its software, design, text, graphics, the Yello name and logo, and all related intellectual property, belongs to us or our licensors and is protected by copyright, trademark and other laws. Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the app on Apple-branded devices you own or control, as permitted by the App Store Terms of Service. All rights not expressly granted are reserved.

You keep ownership of the content you provide, such as names and photographs. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce and display that content solely to operate and provide the Service. You represent that you have the rights to any content you upload, including any photograph of another person, and that it does not infringe anyone's rights.

If you send us suggestions or feedback, we may use them without restriction or obligation to you.

11. Copyright complaints

We respond to notices of alleged copyright infringement under the Digital Millennium Copyright Act. Send notices to our designated agent at support@getyello.app, with the subject line "DMCA Notice", including: your physical or electronic signature; identification of the work claimed to be infringed; identification of the material claimed to be infringing and where it is located; your contact details; a statement of good-faith belief that the use is not authorised; and a statement, under penalty of perjury, that the notice is accurate and that you are authorised to act. We may terminate the accounts of repeat infringers.

12. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED AND STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, THAT ANY NOTIFICATION WILL BE SENT, DELIVERED OR RECEIVED, THAT ANY MISSED CHECK-IN WILL BE DETECTED OR REPORTED, OR THAT THE SERVICE WILL DETECT, PREVENT OR MITIGATE ANY INJURY, ILLNESS, EMERGENCY, DEATH OR OTHER HARM.

Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you.

13. Assumption of risk, and limitation of liability

You understand that the purpose of the Service is to send a notification, and that a notification may not arrive. You accept the risk that a check-in reminder or a missed check-in alert may be delayed, lost or never sent, and that you may therefore not learn of a situation you hoped to learn of. You accept that risk knowingly and in exchange for the low cost of the Service.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR FOR PERSONAL INJURY, EMOTIONAL DISTRESS, ILLNESS OR DEATH, ARISING OUT OF OR RELATING TO THE SERVICE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY OR ANY OTHER THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).

These limits apply even if a remedy fails of its essential purpose, and they reflect a reasonable allocation of risk without which we could not offer the Service at its price.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for gross negligence, recklessness, wilful misconduct or fraud, and, in jurisdictions that do not permit their exclusion, liability for death or personal injury caused by our negligence. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so parts of this section may not apply to you.

14. Indemnification

You agree to indemnify, defend and hold harmless Yello, its owners, officers, employees and contractors from any claim, demand, loss, liability, damage, cost or expense, including reasonable legal fees, arising out of or relating to: your use of the Service; your breach of these Terms; content or contact details you provided; your invitation of, or connection to, another person; or your violation of any law or of anyone's rights.

15. Disputes, arbitration and class action waiver

Talk to us first. Before starting any proceeding, you agree to email support@getyello.app describing the dispute and the relief you want, and to allow 60 days to resolve it informally. This step is a condition of starting arbitration or a court case.

Arbitration. If we cannot resolve it, you and we agree that any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator, in the county where you live or remotely by your choice. The Federal Arbitration Act governs this section. The arbitrator decides all issues except that a court decides the enforceability of the class action waiver below.

YOU AND WE EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY AWARD RELIEF ONLY IN FAVOUR OF THE INDIVIDUAL PARTY SEEKING RELIEF.

If the class action waiver is found unenforceable as to a particular claim, that claim alone proceeds in court and the rest remains in arbitration.

Small claims. Either of us may bring an individual claim in small claims court instead of arbitration, if it qualifies.

How to opt out. You may reject this arbitration agreement by emailing support@getyello.app with the subject line "Arbitration Opt-Out", including your name and the email on your account, within 30 days of first accepting these Terms. Opting out does not affect any other part of these Terms, and we will not treat it as a reason to close your account.

16. Time limit on claims

To the extent permitted by law, any claim arising out of or relating to the Service must be brought within one year after it arises, or it is permanently barred.

17. Apple

These Terms are between you and us, not Apple, and Apple is not responsible for the app or its content. Apple has no obligation to provide any maintenance or support for the app. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price; to the maximum extent permitted by law, Apple has no other warranty obligation of any kind. We, not Apple, are responsible for addressing any claim by you or a third party relating to the app, including product liability claims, claims that the app fails to conform to a legal or regulatory requirement, and claims under consumer protection or similar law. We, not Apple, are responsible for investigating and defending any third-party claim that the app infringes intellectual property rights. You represent that you are not located in a country subject to a US Government embargo or designated as terrorist-supporting, and that you are not on any US Government list of prohibited or restricted parties. You must comply with any applicable third-party terms when using the app. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

18. Third-party services

The Service relies on third parties including Apple, Google, Expo, Supabase, RevenueCat, Twilio and Resend. Their performance is outside our control and their terms and privacy practices apply to their own services. We are not responsible for their acts or omissions.

19. Privacy

Our Privacy Policy explains what we collect and why, and forms part of these Terms.

20. Changes and termination

We may change these Terms. If a change is material, we will give notice in the app or by email before it takes effect, and your continued use afterwards means you accept it. If you do not accept, stop using the Service and cancel any subscription.

We may modify, suspend or discontinue any part of the Service at any time. We may suspend or terminate your account if you breach these Terms, if we are required to by law, or if we stop offering the Service. You may stop using the Service and delete your account at any time from within the app.

Sections 3, 4, 5, 6, 10 to 18, and 21 survive termination.

21. General

Governing law. These Terms are governed by the laws of the State of [STATE], without regard to its conflict of laws rules. Where arbitration does not apply, the courts located in [COUNTY, STATE] have exclusive jurisdiction, and you consent to that venue.

Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or severed, and the remaining provisions stay in force.

No waiver. Our failure to enforce a provision is not a waiver of it.

Assignment. You may not assign these Terms. We may assign them in connection with a merger, acquisition or sale of assets.

Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control, including network and platform failures, outages at our providers, natural events, and acts of government.

Entire agreement. These Terms and the Privacy Policy are the entire agreement between us about the Service and replace any earlier understanding.

California residents. Under California Civil Code section 1789.3, you may report a complaint to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by post at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

22. Contact

support@getyello.app

[LEGAL ENTITY NAME], [MAILING ADDRESS]